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It has been our priority to develop a safe and practicable system so that we can continue to provide the same comprehensive home consultation service throughout the Coronavirus pandemic as we always have whilst reliably meeting and maintaining the highest standards of health and safety. It is essential that we take every precaution possible, for the health and safety of yourselves, our SMART Advisors, friends and family.
We are fortunate that the Solution Saddles SMART Advisor network and SMART Test Ride model affords us great flexibility in how we can safely and responsibly approach saddle fitting under the current circumstances:
When you get in touch to arrange an appointment, we (Solution Saddles HQ or your SMART Advisor) will:
For the time being, all of our SMART Advisors will be utilising a selection of PPE throughout the Test Ride process:
We ask that you also take similar precautions and insist that gloves are worn at all times.
1) Face coverings are now a legal requirement for everyone (e.g. SMART Advisor, horse owner, rider) when working within a 2m proximity of one another.
2) Ahead of your test ride, please complete our online Test Ride Disclaimer
3) Familiarise yourself with our Sales & Rental T&Cs in preparation to sign following your test ride
4) Make a note that all deposit payments should be made via our online secure payment page. No cash payments will be accepted.
Thank you for your co-operation!
Remote fitting Advice
Where a Home Consultation visit is not possible, we are continuing to offer free remote fitting advice. For more information, please contact us.
If you have any questions, please do not hesitate to get in touch; e-mail is our preferred contact method: firstname.lastname@example.org
"Our SMART Advisor was extremely helpful, from first point of contact, through consultation, to after sales care. She adhered well to social distancing during the appointment and asked many questions beforehand to determine the best saddles to bring on the day. The saddle is very comfortable for both me and my horse, he is young and green, but our SMART Advisor was very patient with us both!"
Christine & Eve Waterhouse, SMART Saddle Customers