Solution Saddles offer a Home Consultation Service to allow you to test ride the SMART™ saddle(s) of your choice, fitted to your own horse, at home. A home consultation visit with an Approved Advisor is strongly recommended, wherever possible, to assist you with the correct selection of saddle model, size and appropriate accessories for the achievement of optimum saddle performance. When you book a home consultation visit, you will receive:
Our Home Consultancy Service is also available for routine checks or if you would like help with fitting to different horses or riders. Please do not hesitate to contact your Approved Advisor for advice as they have seen you and your horse, conducted an assessment and fitting and are in the best position to provide you with any ongoing support.
A standard fee of £50 is payable to the advisor at the time of your initial test ride, this will be refunded by Solution Saddles when you purchase your SMART™ saddle form us. Additional non-refundable travel expenses may be charged to cover time and travel costs - please check directly with your Advisor at the time of booking.
Fitting reviews are normally charged at £75, again, please check with your Advisor regarding additional travel expenses.
The standard fee for a fitting consultation for saddles purchased via a third party is £100.
There is always help and advice on hand. Call us for free, friendly advice on 01909 720259.
Solution Saddles offer a unique trial service, enabling you to put your SMART Saddle through its paces over an extended period of time before committing to purchase. Expert advice is on-hand throughout, from both your Approved Advisor and Solution Saddles HQ, to assist and guide you.
The rental agreement requires a security deposit of £500, following which, the rental rate will be charged at £50 per week (or part thereof). A maximum of 2 weeks rental is free if you proceed to purchase a SMART saddle. Should you wish to extend your trial, there is no limit to how long you may keep the saddle, but you will be required to renew the rental agreement after the first month, and thereafter, pay monthly rental in advance.
Should you return the saddle, the accrued rental charges which will be deducted from your deposit payment prior to the refund. If you decide to purchase a SMART saddle from us within the first two weeks of your rental period, this service will be free of charge and the deposit will be transferred towards the balance of your purchase.
All rental equipment is available for you to buy; you can choose to keep the demo items from your trial or you may order new items that are customised to your own personal preferences.
Customers will be required to read, sign and return a rental agreement, as well as pay the £500 security deposit, before rental can commence. The rental equipment should be used with care and customers must be prepared to return all goods in the condition they are received.
The following options are available to you when paying the balance due for any SMART saddle order within the UK. You can choose to pay for your saddle package in full or on one of our easy payment plan options to help spread the cost. Saddles are also available to order for rental (T&C apply). Orders for accessories only must be paid in full at the time of order.
If you would like to discuss your payment options, please contact us by phone or email or select "Pay by Phone or Discuss Instalments" when you checkout online and we will contact you when the order has been received.
Orders can also be processed by your Approved Advisor, following a test ride.
All of our SMART saddles are available to purchase on any of our 0% interest payment plan options:
SMART™ saddles are available to purchase worldwide. If you are based in an area where we do not have a trained SMART saddles Approved Advisor, you can purchase a SMART™ saddle on a sale or return/rental basis.
We can advise you on the best saddle model and size to choose by phone or email and discuss fitting guidelines with you before sending you a saddle. We will require the rider height and weight (for an idea of best size) and details about your horse, including size, type, condition, current & future work. This will give us an indication of the best model of saddle to recommend to you. Any photographs of you and your horse are also useful when advising on saddle and fit, please see link to guide.
If you would like to arrange to try a saddle, please call or send the above details to firstname.lastname@example.org and we can discuss which saddle(s) we can recommend for you.
We can give you an expected delivery time and shipping quote when you place the order.
Please send details of your delivery address and we can quote for shipping, alternatively you can arrange your own courier service. Shipping charges are not refundable.
International payment options
We can accept payment by credit card or bank transfer. When making a bank transfer, please indicate that you will pay for the associated charges. Any unpaid charges will be billed for and as a result, you will incur further bank charges.
Unfortunately we are not able to offer our payment plan option to sales outside the UK.
We require a £500 deposit when you place the order and the full balance before shipping. Orders cancelled before shipping will be subject to a charge of 25% of the deposit.
For sales outside the UK, if you return the equipment, all deductions including shipping costs will be made before the balance is refunded. Rental will be charged from the date that the saddle is shipped to the date that it is received back to our premises.
The rental fee will be charged for every week or part thereof that the equipment is assigned to you. You are responsible for the safe return of all equipment.
Refunds will only be made after a full quality control inspection. Please refer to our full terms and conditions for rentals and returns.